delta air lines

Foreign call centers

Dialing 800 Numbers
I thought this was a great idea and so I’m sending this along.  If you think it’s a good idea too, please pass it along  to your friends.  If our government can’t figure out how to create jobs here; well then it’s time to show them how it’s done. Bring jobs back to the USA.!
The gas company serving my area brought their call center back to Phoenix   from Indialast year after numerous customer complaints.  What a difference now when you call them…and it created 300 jobs.  I know this works because they were so bad that when India   answered I wouldn’t even deal with them.  I’d simply ask to be transferred to a rep. in the U.S.   and they would comply.
Now that I know it is the LAW – I will do it for sure.
Any time you call an 800 number (for a credit card, banking, Verizon, health and other insurance, computer help desk, etc.) and you find that you’re talking to a foreign customer service representative (perhaps in India, Philippines, etc.), please consider doing the following.
After you connect and you realize that the customer service representative is not from the USA   (you can always ask if you are not sure about the accent), please, very politely, say, “I’d like to speak to a customer service representative in the United States “.
The rep might suggest talking to his/her manager, but, again, politely say, “Thank you, but I’d like to speak to a customer service representative in the USA .”
It takes less than one minute to have your call re-directed to the USA   .
Tonight when I got redirected to a USArep, I asked again to make sure – and yes, she was from Fort Lauderdale .
Imagine what would happen if every UScitizen insisted on talking to only US phone reps from this day forward?  Imagine how that would ultimately impact the number of US jobs that would need to be created.
If I tell 10 people to consider doing this and you tell 10 people to consider doing this – see what I mean… it becomes an exercise in Viral Marketing 101!
Remember: The goal here is to restore jobs back here at home – not to be abrupt or rude to a foreign phone rep.  You may even get correct answers, good advice, and solutions to your problems.
If you agree, please tell 10 people you know, and ask them to tell 10 people they know….etc…most of the time you can’t understand the foreign rep anyway!!

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