A musician named Dave Carroll recently had difficulty with United Airlines.
United apparently damaged his treasured Taylor guitar ($3500) during a
flight. Dave spent over 9 months trying to get United to pay for
damages caused by baggage handlers to his custom Taylor guitar. During
his final exchange with the United Customer Relations Manager, he
stated that he was left with no choice other than to create a music
video for youtube exposing their lack of cooperation. The Manager
Responded: “Good luck with that one, pal.”
So he posted a retaliatory video on youtube The video has since
received over 6 million hits. United Airlines contacted the musician
and attempted settlement in exchange for pulling the video. Naturally
his response was: “Good luck with that one, pal.”
Taylor Guitars sent the musician 2 new custom guitars in appreciation for
The product recognition from the video that has led to a sharp
increase in orders.
Here’s the video. Turn on your speakers !