DL Employee Service Center

Here is some information from Our National Pioneer President, Paul Schmidt.  The “Badge Cards” mentioned in the last paragraph are attached to this message.  This should make it easier for our retirees and survivors who do business by calling the Employee Service Center at 1-800-MY DELTA. 

 

  

 

July 29, 2011

 

Employees, retirees and survivors who call Delta’s Employee Service Center at 1-800-MY DELTA (1-800-693-3582) now will use a new log-in designed to make getting information easier and faster.

Calling the ESC has been simplified and enhanced with new menu prompts streamlined to meet the needs of the caller based on the log-in information provided. The changes are also designed to reduce the time required to navigate the system.

Using the new process, those calling the ESC now will log in using their nine-digit Delta Primary Pass Rider number and their birth date rather than their Pass Eligibility Date. The birth date entry should be four digits: two digits each for the date and the month. Callers will then follow the audible prompts, and their call will be routed to the customer service representative best able to provide assistance.

ESC representatives are available Monday through Friday from 8 a.m. to 5 p.m. ET, except on holidays. They provide assistance with health and insurance benefits, payroll issues, travel privileges and retirement questions. Users can also reach the ESC by email at esc.delta@delta.com.

Answers to many Human Resources questions are available on the Employee Connection page from the Employee Info tab on DeltaNet.

Badge cards explaining the new log-in process are attached for active employees and retirees.  You might want to print and save these for future use